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Gas and Electricity FAQ

A team of utilities experts are here to answer all your gas and electricity queries

Gas and Electricity FAQ

Q: I'm not sure who my current supplier is, how can I find out?

A: If you are not sure who is currently supplying gas and/or electricity to your property, you should review any recent bills you may have paid; contact the Meter Number Helpline on 0870 608 1524 and they will tell you who your current gas supplier is, sk your landlord or letting agency, or contact your regional electricity supplier. You can obtain their phone number from directory enquiries.

Q: Can I get gas and electricity from the same supplier?

A: Yes. Many suppliers now supply both gas and electricity and offer combined plans that include incentives, discounts or reduced prices. These plans are often referred to as "dual fuel" deals.

Q: MPAN (Electricity Supply Number) - what is it, and how do I find it?

A: Your MPAN is the unique identifying number for the electricity meter at your property. Your MPAN is commonly referred to as a "Supply Number" or "S" number, and it can be found on your electricity bill. If you can't locate your "S" number, you should contact your current electricity supplier, who will be able to tell you the number.

Q: What can I do to make my bills cheaper?

A: Energy companies offer lots of different tariffs and it can be hard to know which will be the cheapest plan for you. However, as a general rule, the cheapest plans on the market will be:

  • Dual fuel - you get both gas and electricity from one supplier.
  • Direct Debit - most suppliers offer discounts if you pay by Direct Debit rather than cash or cheque.
  • Online plans - this means you that you sign up to and manage the plan online.


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